I saw your game on the Sony E3 press conference. Aren’t you being funded and published by Sony?
No, we are not. Sony is very enthusiastic about Ray’s the Dead and a vocal supporter of ours, but they are not publishing or funding any aspect of Ray’s the Dead. Last updated: Tue, Aug 19 2014 5:27 pm EDT
I live in X region. Will I be able to get a PS4 code for my region?
Short answer, yes. Long answer, as long as you live in the United States, EU, Australia, or Asia, you should be covered. We can’t yet guarantee localization for those regions, but it is something we will strive for if we can hit some stretch goals. Last updated: Mon, Aug 25 2014 7:09 pm EDT
I can’t use Amazon Payments. Will you offer any alternative payment methods?
Until we are fully funded, we must stick with the Kickstarter primary method of payment, which is Amazon payments. If we are fortunate enough to reach 100% of our goal, we will offer both Paypal and Humble Bundle as payment options. Last updated: Thu, Aug 21 2014 5:51 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.